Given that some of the context for decision making is contained within WhatsApp messages, was it a habit to make a formal record, such as email, of these messages Tariq asks.
Lloyd responds that largely, yes.
She says she wouldn’t write an email saying, “I have had a WhatsApp exchange with Nicola Sturgeon”, but more “I have been in discussion with her”.
She says her processes for recording WhatsApp messages were reflective of how she would record conversations pre-Covid, which is to communicate it on to an official.
Using the earlier example of WhatsApp messages discussing wedding attendee limits, Lloyd says she would have sent a Teams message to the relevant official, relaying that Sturgeon was asking her questions and requesting further information.