About 24,000 customers remain without power
Around 30,000 customers have now been re-connected by the NIE Networks emergency crews who mobilised yesterday afternoon and continue to work to restore as many customers as possible. The Incident Management Centre at Craigavon and all Local Incident Centres are open with all employees escalated to assist in the restoration efforts.
Customers can report any incidents of damage to the electricity network on the NIE Networks Customer Helpline on 03457 643 643. If customers are not answered by a call handler due to call volumes there will be a facility to leave a message.
Randal Gilbert, NIE Networks Director said,
“The restoration has been challenging, the weather conditions last night along with the blocked access routes from fallen trees and debris have meant at times that our teams have been hampered in their efforts. We’re continuing to prioritise calls and work as quickly as we can but the scale of the effort is something not seen in the last decade so we do anticipate a multi-day event before we would have everyone restored.
“If customers should experience a power cut they can report the fault online at www.nienetworks.co.uk or call the NIE Networks Customer Helpline on 03457 643 643. Customers can also follow us on social media for regular updates.
“We are particularly keen to remind the public to maintain safety around any damaged electricity equipment and never approach a broken pole or overhead power line.”
NIE Networks is also reminding customers of the cautionary measures they can take in the event of a power cut:
• Never approach broken overhead power lines or damaged poles and keep children and animals away. Report any damage to NIE Networks immediately on 03457 643 643.
• If you are using a generator, be careful where you site it in case of carbon monoxide poisoning.
• Turn off electric cookers, ovens, irons, etc. if electricity supply is lost.
• Leave a light switched on so you know when power has been restored.
• Take extra care if using candles.
• Test smoke alarms with fresh batteries.
• Ensure adequate ventilation if using gas heaters.
• Customers who have lost supply should first find out if their neighbours are also without power and check household fuses and trip switches before contacting NIE Networks.